Hotel, Motel, and Resort Desk Clerks
SOC: 43-4081.00

Description:

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.

Employment Projections:

Employment (2014):
243,200 employed

Projected (2024):
265,100 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

Alternate Titles:

  • Assistant Innkeeper
  • Concierge
  • Desk Clerk
  • Floor Clerk
  • Front Desk Agent
  • Front Desk Associate
  • Front Desk Attendant
  • Front Desk Clerk
  • Front Desk Coordinator
  • Front Desk Manager
  • Front Desk Representative
  • Front Desk Supervisor
  • Front Office Agent
  • Front Office Manager
  • Front Office Supervisor
  • Guest Service Representative
  • Guest Services
  • Guest Services Agent (GSA)
  • Guest Services Associate
  • Guest Services Manager
  • Guest Services Supervisor
  • Hall Clerk
  • Hotel Associate
  • Hotel Clerk
  • Hotel Desk Clerk
  • Hotel Front Desk Clerk
  • Hotel or Motel Front Desk Clerk
  • Hotel Receptionist
  • Hotel Registration Clerk
  • Hotel Reservation Agent
  • Motel Clerk
  • Motel Desk Clerk
  • Motel Front Desk Attendant
  • Night Auditor
  • Register Clerk
  • Reservationist
  • Room Clerk
  • Select Guest Coordinator
  • Welcome Desk Agent

    • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Technology Design
  • Programming
  • Operation Monitoring
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Personnel Resources

    • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Design
  • Mechanical
  • Mathematics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • History and Archeology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation

    • Tasks:

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Issue room keys and escort instructions to bellhops.
  • Review accounts and charges with guests during the check out process.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Plan, schedule or supervise the work of other employees.

    • Tools & Technology:

  • Automated call distributors ACD
  • Automated telephone answering systems
  • Centrex phone consoles
  • On hold players
  • Personal computers
  • Private automatic branch exchange PABX systems
  • Steam cleaning equipment
  • Telephone call identification systems
  • Vacuum cleaners
  • Voice mail systems
  • ASI FrontDesk
  • Incident tracking software
  • InnQuest roomMaster
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Microsoft Windows Vista software
  • Microsoft Word
  • Ramesys Hotel software
  • Resort Data Processing software

    • office and administrative support

    industry stats

    SOC: 43-0000

    Total Employed: 21,846,420

    Average Annual Salary: $36,330