Gaming Supervisors
SOC: 39-1011.00

Description:

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.

Employment Projections:

Employment (2014):
27,800 employed

Projected (2024):
28,000 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

Alternate Titles:

  • Blackjack Pit Boss
  • Blackjack Supervisor
  • Box Person
  • Cardroom Manager
  • Casino Floor Supervisor
  • Casino Floorperson
  • Casino Manager
  • Casino Shift Manager
  • Casino Supervisor
  • Crap Game Box Person
  • Executive Casino Host
  • Floor Supervisor
  • Floorperson
  • Gambling Box Person
  • Gambling Floor Supervisor
  • Gambling Supervisor
  • Gaming Floor Supervisor
  • Lottery Office Manager
  • Pit Boss
  • Pit Supervisor
  • Poker Supervisor
  • Security Supervisor
  • Shift Supervisor
  • Slot Shift Manager
  • Slot Supervisor
  • Table Games Floor Supervisor
  • Table Games Shift Manager
  • Table Games Supervisor

    • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Science
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Operation Monitoring
  • Troubleshooting
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

    • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Computers and Electronics
  • Engineering and Technology
  • Mechanical
  • Mathematics
  • Psychology
  • Sociology and Anthropology
  • Geography
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation

    • Tasks:

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Perform paperwork required for monetary transactions.
  • Resolve customer or employee complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Establish and maintain banks and table limits for each game.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Record, issue receipts for, and pay off bets.
  • Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Establish policies on types of gambling offered, odds, or extension of credit.
  • Interview, hire, or train workers.
  • Provide fire protection or first-aid assistance when necessary.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

    • Tools & Technology:

  • 10-key calculators
  • Desktop computers
  • Laptop computers
  • Personal computers
  • Security alarm systems
  • Two way radios
  • Corel WordPerfect software
  • Data entry software
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word

    • personal care and service

    industry stats

    SOC: 39-0000

    Total Employed: 4,307,500

    Average Annual Salary: $25,650