Gaming Surveillance Officers and Gaming Investigators
SOC: 33-9031.00

Description:

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

National Salary Information:

Hourly Statistics:

Annual Statistics:

Source: Bureau of Labor Statistics 2015 wage data.

Employment Projections:

Employment (2014):
7,000 employed

Projected (2024):
6,600 employed

Projected growth (2014-2024)


Source: Bureau of Labor Statistics 2015 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

Alternate Titles:

  • Agent
  • Casino Enforcement Agent
  • Casino Investigator
  • Casino Surveillance Officer
  • Casino Worker
  • Compliance Officer
  • Gambling Monitor
  • Gaming Commissioner
  • Gaming Investigator
  • Gaming Surveillance Observer
  • Investigator
  • Observer
  • Security Guard
  • Security Officer
  • Surveillance Agent
  • Surveillance Director
  • Surveillance Dual-Rate Officer
  • Surveillance Inspector
  • Surveillance Investigator
  • Surveillance Manager
  • Surveillance Monitor
  • Surveillance Observer
  • Surveillance Officer
  • Surveillance Operator
  • Surveillance Supervisor
  • Surveillance System Monitor
  • Surveillance Technician
  • Video Surveillance Technician

    • Job Zone Two: Some Preparation Needed

    Experience:

    Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

    Education:

    These occupations usually require a high school diploma.

    Job Training:

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

    Required Skills:

  • Reading Comprehension
  • Active Listening
  • Writing
  • Speaking
  • Mathematics
  • Critical Thinking
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Persuasion
  • Negotiation
  • Instructing
  • Service Orientation
  • Complex Problem Solving
  • Operations Analysis
  • Operation Monitoring
  • Operation and Control
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
  • Quality Control Analysis
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Management of Financial Resources
  • Management of Material Resources
  • Management of Personnel Resources

    • Knowledge Used:

  • Administration and Management
  • Clerical
  • Economics and Accounting
  • Sales and Marketing
  • Customer and Personal Service
  • Personnel and Human Resources
  • Production and Processing
  • Food Production
  • Computers and Electronics
  • Engineering and Technology
  • Design
  • Building and Construction
  • Mechanical
  • Mathematics
  • Physics
  • Chemistry
  • Psychology
  • Sociology and Anthropology
  • Medicine and Dentistry
  • Therapy and Counseling
  • Education and Training
  • English Language
  • Foreign Language
  • History and Archeology
  • Philosophy and Theology
  • Public Safety and Security
  • Law and Government
  • Telecommunications
  • Communications and Media
  • Transportation

    • Tasks:

  • Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Act as oversight or security agents for management or customers.
  • Supervise or train surveillance observers.

    • Tools & Technology:

  • Closed circuit television CCTV surveillance systems
  • Computer laser printers
  • Digital still cameras
  • Digital video recording equipment
  • Electric transportation carts
  • Handheld metal detectors
  • Laptop computers
  • Law enforcement handguns
  • Metal handcuffs
  • Mobile radios
  • Multi-line telephone systems
  • Personal computers
  • Remotely controlled cameras
  • Security alarm systems
  • Slot machines
  • Surveillance cameras
  • Tablet computers
  • Video cassette recording equipment
  • FileMaker Pro software
  • iView Systems software
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Paint
  • Microsoft PowerPoint
  • Microsoft Word

    • protective service

    industry stats

    SOC: 33-0000

    Total Employed: 3,351,620

    Average Annual Salary: $44,610